AlphaRep Fitness, Return & Refund Policy

At AlphaRep Fitness, we value your satisfaction and strive to provide high-quality gym equipment and a smooth shopping experience. If you are not completely satisfied with your purchase, we’re here to help.

Returns

• You may request a return within 30 days of receiving your order.

• To be eligible, items must be:

  • Unused and in the same condition you received them.

  • In their original packaging with all accessories, manuals, and tags.

• Certain items, such as clearance products or hygiene-related accessories (e.g., sweatbands, gloves), are non-returnable for health and safety reasons.

Refunds

• Once we receive and inspect your returned item, we will notify you via email.

• If approved, your refund will be processed back to your original method of payment within 5–10 business days.

• Shipping costs are non-refundable. Customers are responsible for return shipping unless the return is due to a defective or incorrect item.

Exchanges

• We replace items only if they are defective, damaged, or the wrong product was delivered.

• To request an exchange, please contact us with your order details and issue description.

Damaged or Incorrect Items

• If you receive a damaged or incorrect product, notify us within 7 days of delivery with photos for quick resolution.

How to Start a Return

1. Contact our support team at theogibbs1912@gmail.com with your order number.

2. Our team will provide you with return instructions and shipping details.

3. Pack your item securely and ship it back to us.